Frequently asked questions and answers
Why did I receive a tax assessment for multiple years?
Did you receive multiple bills for water authority tax? Or shorty after each other? That can happen.
How can I pay my assessment in instalments?
You can choose to pay your water authority tax in up to 8 instalments with direct debit. This way, you always pay on time. You can set this up in minutes in My AGV.
How do I apply for remission of my water authority tax?
You can apply for remission online. You will immediately see whether you should submit your application to AGV, your municipality or BghU. If you need to apply for remission from AGV, you can immediately arrange this online.
Other questions?
Call us
Call us on business days between 08:00 and 17:00. Want to report a water problem? You can call us 24 hours a day.
Send us an email
You may send us an email by filling in and submitting the contact form.
File a complaint
Are you not satisfied with our service? Or has something unpleasant happened? Then you can file a complaint. We will work together to find a solution.
Main office address
Water Authority Amstel, Gooi en Vecht
Korte Ouderkerkerdijk 7
1096 AC Amsterdam
Attention: our parking is located at the Markonstraat. Please use that street name for your navigation.
Postal address
The servicedesk for questions about tap water and water authority tax is open from 14.00 till 16.00 on business days. Or you can use our contact form to plan an appointment.